About SSE Heat Networks
Everything you need to manage your account is right here. If you can't find what you're looking for, just send us an email or give us a call.
SSE Heat Networks is part of SSE Energy Solutions and has been providing heat, hot water, private wire electric and cooling via community energy schemes since 2008.
We were a founding member of the Heat Trust Customer Protection Scheme and assisted in shaping the scheme rules to ensure that our customers have the protection they need. SSE Heat Network strives to ensure we do the right thing by our customers in whatever decision we make and customer satisfaction is our top priority.
We’re here to help. Whether you are contacting us to pay a bill, report a fault or discuss your account, our staff will always be professional, friendly and ready to assist. Our experienced customer service teams provide help and advice to customers and are available for emergencies 24/7/365.
Our promises to you
We’re committed to delivering excellent customer service and provide inclusive services to cater for all our customers. Here’s some of the ways we ensure you’re protected while on supply with us.
More information
Moving home
If you're moving in or out of a property supplied by us, you can let us know here.
Your charges and payments
You'll find more information on your charges, and ways to pay your bills here.
Prepayment
If you have one of our prepayment meters you can find more information here.
Extra help
We’re here to help and you can find out about accessibility services or ways to save money here.
Guaranteed standards
We do our utmost to ensure the continuity of your supplies whether that be heating, hot water, or electricity.
Heat trust
We are members of the Heat Trust and provide more information here.
Reporting to Credit Reference Agencies.
We report to credit reference agencies and have provided additional information alongside frequently asked questions here.
Account login and helpful information about your account where you can view your bills, make a payment, or let us know you’re moving home.
