We’re always here for you! Whether you prefer chatting over the phone or online, we’ve got plenty of options to stay connected. Reach out whenever it’s convenient for you, and we’ll be happy to help
Get in touch
24/7 Emergency Lines
Heat Networks
Outages and failures: 0800 316 2194
Slough Utility Services
Outages and failures: 0800 197 5868
Steam, Hot water or fresh water emergencies:
0800 197 5868
For everyday enquiries
Heat Networks
Domestic customers:
Commercial customers:
Monday to Friday 8am – 8pm
Saturday 8am to 2pm
Slough Utility Services
Customer support:
Monday to Friday 8am – 8pm
Saturday 8am to 2pm
Other ways to get in touch
You can connect with us online.
Web Chat
We now offer a webchat service where you can connect directly with one of our friendly advisors for assistance. To start a chat, visit our Heat Customers page and click the speech bubble icon at the bottom right.
We’re here to help and look forward to chatting with you!
Social Media
Stay updated with the latest information about our heat networks and services by following us on social media. Be sure to follow us on any of our channels below to stay in the loop!
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